AT&T Tilt: Changing the number of rings before voicemail kicks in

Mobile

I’ve been having this problem with my Tilt wherein the phone would ring twice and go immediately to voicemail. Unless I had my phone right in front of me, or had my Bluetooth headset on, I was missing calls right and left. Annoying.

I had called Cingular / AT&T wireless customer service a couple weeks ago per the following instructions on their website:

QUESTION:
How can I adjust the number of times my wireless phone will ring before the caller goes to voicemail?
ANSWER:
Contact Customer Care at 1-800-331-0500 or dial 611 from your wireless phone to change the amount of time your phone will ring before going to voice mail. The adjustments made by Customer Care are based on the traditional ring heard by the caller, not the unique Ringtone you hear from your phone.

… but when I called back this AM, my ring delay before voicemail was still stuck on 10 seconds. BAH! I had them update it (again) to 20 seconds, and now I get three full rings. I think I’ll call back and ask them to bump it up to 30 seconds, which is the maximum.

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5 Comments

5 Comments

  1. queg  •  Jun 10, 2008 @9:47 am

    Very helpful! Thank you, I was going nuts not being able to answer my phone in time! :-)

  2. JR  •  Feb 7, 2009 @7:40 am

    I will never have another AT&T phone. I do not understand the helpfulness of having to call “Customer Care” in order to have the most basic of functions adjusted. The phone can pinpoint my location with GPS but I can’t get an extra ring without talking to AT&T, I would rather sit down with my insurance agent for a lively discussion about actuary tables.

  3. Lookup Reverse  •  Mar 28, 2009 @2:12 pm

    I have probably been looking around online for like the last 20 minutes for a site like yours. So i just want to give you a big thank you and tell you too keep up the hard work. Have a great weeken! =) Thank you!

  4. Ed  •  Jun 3, 2009 @10:27 pm

    The ATT dealer had to change my damaged SIM card. Since then, if I can’t answer, calls keep ringing and do not go to my greeting. Instead the calls go to a message saying I am not available and to call back later. I tried to fix this by trying to get solutions online, but to no avail. It appears I have no alternative but to call ATT in the morning. They are closed at night. Not a happy camper!

  5. Joe  •  Aug 6, 2009 @5:23 pm

    You can fix this yourself… just be sure to write down your message center number because its kind of hard to find if you lose it.

    http://forums.wireless.att.com/cng/board/message?board.id=voicemail&thread.id=8366

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