Here’s the transcript of the Live Chat session I had with Jessica from Spire customer service: the only edit I made was to X out the order number:

Your session reference number is 203476812
Jessica entered chat session
Jessica Hi Anthony
Jessica Do you have your order number?
You One sec
You XXXXX
Jessica Thanks
Jessica Just one minute
You sure
Jessica We’d be happy to replace it for you.
You wow
You thanks
You how do I do that?
Jessica We’ll ship you out a replacement and include a return label in the box for you to ship the defective back to us.
You that’s awesome
You thank you
Jessica Same shipping address?
You yes
Jessica Great. It will ship out first thing Monday morning.
You thank you very much. Wonderful customer service.
Jessica Thanks Anthony.
Jessica Have a great weekend!
You u 2
You bye!
Jessica Bye!
Jessica left chat session

I will do business with this company again, and will refer my friends, my family, and buy their items as gifts for my team. Excellent, quick, friendly service.