I had blogged on December 7th about my amazing customer service interaction with Spire USA when I had a minor problem with my new Spire Viro courier bag.  The agent (Jessica) said my new bag would ship out on the 10th.  I received it today, which is spot-on in terms of expected ground shipping time from Massachussets to Seattle.

The best part, aside from the replacement bag, is the refreshing lack of hoops I had to jump through with the RMA.  No self-affixing label, no having to write out a 19-digit alphanumeric string on the outside of the box, no exhaustive survey: just a simple “What happened?” followed by “What do you need us to do?”  One of the options for the second item was “Nothing – replacement has already been received.”

I see that the bureaucracy beast has not yet consumed the nice people at Spire.  Here’s hoping it never will.

I’ve had my Spire Viro courier bag for about six weeks now. It’s been great: light, usable, and great looking. However, the cord that tightens the external water bottle holder just snapped:

It looks like it broke from inside — I can’t really get in there to fix it.  I’ll call or e-mail customer service today and see what they have to say.